Privacy Policy

Enso Development LLC is committed to ensuring that your privacy is protected and our use of your personal information is governed by the applicable laws. On this site, “www.ensojade.com, collect and use your information. Any reference to “you” or “your” refers to anyone whose personal information we process.

Introduction

Our use of your personal data will be governed by the relevant applicable laws wherein the Site (as defined below) is circulated. Enso Development LLC is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with the applicable laws relevant to United Arab Emirates. This Privacy Policy governs the way Enso Development LLC and its affiliates, subsidiaries, group companies, partners, and agents (“We”, “Us”, “Our” or “Enso”) collect, use, maintain and disclose information collected solely from:

• Users of Our website www.ensojade.com (“Websites”);
• Email, text, and other electronic messages between you and Us;
• Mobile and desktop applications that you may download from Our Websites;
• Your interactions with Our advertising and applications on third-party websites and services, if those applications or advertisements include links to this privacy policy; and information and data collected by our call centres.

What is personal information

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account, location details or any information about your needs or circumstances which would allow us to identify you.

What personal information do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you which include but not limited to a) Identity Data - which includes first name, maiden name, last name or similar identifier, marital status, title, date of birth, gender, country of residence, and nationality, b) Documentary Data - which includes copies of your passport, driver’s licence, ID card, proof of address, etc, c) Contact Data - which includes billing address, delivery address, email address, and telephone numbers, d) Financial Data - which includes bank account and payment card details, e) Transaction Data - which includes details about payments to and from you and other details of products and services you have purchased from or through us, f) Open Data - which includes details about you that are in public records, and information about you that is openly available on the internet, g) Social Relationships Data - which includes your family, friends, and other relationships, h) Location Data, which includes data we get about where you are, h) Technical Data- which includes internet protocol (IP) address, your login data (where applicable), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites, i) Communications Data - which includes what we learn from you from letters, emails (and other forms of electronic communication), and conversations between us, j) Profile Data - which includes your username and password (if any), purchases or services requested by you, your interests, preferences, and feedback, k) Usage Data, which includes information about how you use our website, products, and services, l) Marketing and Communications Data, which includes your preferences in receiving marketing from us and your communication preferences, m) Special Category Data - which includes details about your race or ethnicity and information about criminal convictions and offences. We will only collect and use these types of data if the law requires or allows us to do so.

How we use your personal and other information

What is the legal basis of our data processing?

Under data protection legislation it only permitted us to use your personal information and other information if we have a legal basis for doing so. We rely on the following legal bases to use your information;

• Where we need information to perform the contract, we have entered into with you;
• Where we need to comply with a legal obligation;
• Where the processing is necessary for us to carry out activities for which it is in Enso Development LLC legitimate interests (or those of a third party) to do so and provided that your interests and fundamental rights do not override those interests, including:

Processing that is necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns. This will include sending you marketing information from time to time after you have engaged us to provide services or received services from us either which may be similar and of interest to you or where you have expressly indicated that you would like to receive such information. You have the right to opt out of receiving this information at any time.

Processing that is necessary to improve our knowledge of the real estate sector. This will include:

• To improve customer service: Information provided by you helps us respond to customer service requests and support needs, more efficiently;
• To improve Our Websites: We may use feedback provided by you to improve Our products and services;
• To run a promotion, contest, survey, or other feature on the website;
• To send you the information you agreed to receive about topics of interest to you;
• To send periodic emails;
• To fulfill the purpose for which you provide it;
• For marketing purposes by third-party vendor appointed by us;
• For any other purpose disclosed by Us, when you provide it.

By accepting this Privacy Policy, you give your permission for your personal information to be recorded, stored, processed, transferred, and shared by us, and agree that we may process your personal information. You acknowledge that your information may be shared by us with a third party appointed by us for marketing purposes. You also understand that you have the right to withdraw your consent at any time after notifying us in writing to not use your information in the manner described above by contacting us at www.ensojade.com. For avoidance of doubt, your information till such withdrawal shall be in our data base for future any transactions.

We may use your e-mail address to respond to any inquiries, questions, and/or other requests you may have. If you opt to be a part of Our mailing list, then you will receive e-mails updates, related project, product or service information, etc. If at any time you would like to unsubscribe from receiving future emails from Us, you may do so by contacting Us via any of Our Websites.

We may process special categories of personal information, other information and criminal conviction information as per the applicable laws concerning the matter and location:

How we protect your Personal Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against accidental loss, unauthorized access, alteration, disclosure, or destruction of your Personal Information and data stored on Our Websites. Any payment transactions will be encrypted using current technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to Our Websites. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Websites.

Sharing of Personal Information

We do not sell, trade, or rent your Personal Information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding users with Our subsidiaries, group companies, Our business partners, trusted affiliates, partners, employees and advertisers (eg: Facebook).

We may share Personal Information with other organisations in the following circumstances:

• If any applicable law or a public authority says We must share Personal Information;
• If We need to share Personal Information to establish, exercise or defend Our legal rights (this includes providing Personal Information to others for the purposes of preventing fraud and reducing credit risk);
• To an organisation We sell or transfer (or enter into negotiations to sell or transfer) any of Our businesses or any of Our rights or obligations under any agreement that We may have with you. If the transfer or sale goes ahead, the organisation receiving your Personal Information can use your Personal Information in the same way as Us; or
• To any vendor or the third-party service provider appointed by us to provide enhanced services;
• For storage of sale contract and for the usage of third-party software used for electronic signature of the relevant documentation;
• To any other successors in title to Our business.

Purposes for which we will use your personal data

We usually collect your data for the following purposes:

• To register you (or your business) as a new customer
• To deliver our services/products including:
• To process your instructions and requests
• To Manage payments and fees/charges
• To Collect and recover money owed to us
• To manage our relationship with you which will include:
• Notifying you about changes to our terms and conditions or privacy policy
• Studying how our customers use products and services from us and other organisations
• Developing and carrying out marketing activities
• To develop and manage our brands, products, and services and to manage how we work with other companies that provide services to us and our customers
• To manage risk for us and our customers, to obey laws and regulations that apply to us, and to respond to complaints and seek to resolve them
• To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, technical, and corporate governance
• To exercise our rights set out in agreements or contracts
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Data Protection

Your personal data is stored by Us on its servers, and on the servers of the database management services We engages, located in the United Arab Emirates or other part of the world. We shall retain the data for the duration of the customer’s business relationship with Us and otherwise as required under applicable law. Personal data will be kept for no longer than is necessary for the purposes for which your personal data are processed. We will retain your personal data as long as you are Our customer or require our services so that we can provide these services to you.

Amendment & Modification

From time to time, We may need to update or modify this Privacy Policy, to reflect changes in our business practices, data collection practices or organisation. We reserve the right to amend this Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on the sites, or, if you have provided your email address to us, sending you an email notifying you of the amended Privacy Policy. It is strongly recommended to check the site often, referring to the date of the last modification listed at the top. We will in any case not reduce your rights under this Privacy Policy without your explicit and informed consent. If you do not agree to the changes, you should discontinue your use of the sites, and cease providing personal information to us, prior to the time the modified Privacy Policy takes effect. If you continue using the sites or provide personal information after the modified Privacy Policy takes effect, you will be bound by the modified Privacy Policy.

Security of Personal Data

We will use appropriate measures to keep personal data secure at all points of the processing. Keeping data secure includes protecting it from unauthorised or unlawful processing, or from accidental loss, destruction, or damage. We limit access to personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We will implement security measures that provide a level of security that is appropriate to the risks involved in the processing and regular testing and evaluating of the effectiveness of security measures shall be made.

Complaints and Contact Details

If you have any complaints about the way we use your personal information and other information please contact the Customer Relations Officer at info@enso.inc who will try to resolve the issue. If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to info@enso.inc.

The use of cookies

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

Our Websites may use "cookies" to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Websites may not function properly. This is a standard operating procedure that is used across the internet.

Manage and remove cookies

While using Our Websites via a browser you can restrict, block or remove cookies through your web browser settings. The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.

What cookies do we use?

We shall inform in advance to you about the nature and manner of the cookie which they use at the material times and on frequent intervals. You could choose to be part of the same or not and once chosen the cookies will be shared with you and no complaint of sharing the cookies be elevated by you unless you choose to un-subscribe from the same with proper instructions within reasonable time period.